Got Questions About
HeyBets? We Have Answers.

No. Each player is allowed one account only. Creating multiple accounts is against HeyBets terms and conditions and may result in all accounts being suspended and balances forfeited. If you have trouble accessing your existing account, contact support and we will help you recover it.

On the login page, click "Forgot Password" and enter your registered mobile number. You will receive an OTP to verify your identity. Once verified, you can set a new password immediately. If you no longer have access to your registered number, reach out to our support team directly.

Basic play requires only your mobile number. However, for larger withdrawals HeyBets may request identity verification to protect your account and comply with responsible gaming standards. Verification is straightforward — you will be guided through the steps inside your account dashboard.

Log in and go to your account settings. You can update your display name, email address, and notification preferences from there. To change your registered mobile number, contact support as this requires identity verification for security reasons.

HeyBets currently accepts bKash and Nagad for both deposits and withdrawals. All transactions are processed in Bangladeshi Taka (BDT) with no currency conversion fees. We are working on adding more local payment options in the future.

The minimum deposit at HeyBets is ৳100. There is no maximum deposit limit for standard accounts. If you plan to deposit a large amount regularly, contact support to discuss your account tier and any applicable benefits.

Most withdrawals are processed within 5 to 15 minutes and sent directly to your bKash or Nagad wallet. During peak hours or if additional verification is needed, it may take up to 1 hour. If your withdrawal has not arrived after 2 hours, contact support with your transaction reference.

HeyBets does not charge any withdrawal fees on its end. Standard mobile wallet transaction fees applied by bKash or Nagad may apply depending on your wallet plan. Check your mobile wallet provider for their current fee structure.

First, check that the transaction was completed successfully in your bKash or Nagad app. If the money left your wallet but has not appeared in your HeyBets balance within 15 minutes, contact support and provide your mobile number, the transaction ID, and the amount. We will resolve it quickly.

HeyBets offers fishing games, slot games, live casino tables, and sports betting. Popular titles include Fishing Kui Li, Monkey King, Fortune Tree, and Big Hammer. Sports betting covers football, table tennis, cricket, and more. Visit the Game page for the full library.

All HeyBets games use certified random number generators (RNG) to ensure fair outcomes. RTP stands for Return to Player — it is the percentage of total bets a game pays back over time. For example, a 97% RTP means the game returns ৳97 for every ৳100 wagered on average. HeyBets publishes RTP rates for all games so you can make informed decisions before playing.

Yes. HeyBets offers live in-play betting on football, table tennis, cricket, and other sports. Odds update in real time as the match progresses. You can also use the cash-out feature to settle your bet early if the game is not going the way you expected.

Your session is saved automatically. If your connection drops or the game crashes, simply reopen the game and you will be returned to where you left off. Any bet placed before the disconnection will be settled normally. If you notice any discrepancy in your balance, contact support immediately.

New HeyBets players receive a welcome bonus on their first deposit. The bonus amount and percentage are displayed on the registration and deposit pages. The bonus is credited to your account automatically after your first qualifying deposit and can be used across all game categories.

Wagering requirements mean you need to bet the bonus amount a certain number of times before you can withdraw the winnings. For example, a 10x wagering requirement on a ৳500 bonus means you need to place ৳5,000 in total bets before the bonus converts to withdrawable cash. Full wagering terms are shown when you claim any bonus.

Yes. HeyBets regularly runs reload bonuses, cashback offers, free spins promotions, and seasonal events for existing players. Check your account dashboard and the promotions section for current offers. You can also opt in to notifications so you never miss a deal.

Bonuses are usually credited within a few minutes of qualifying. If your bonus has not appeared after 30 minutes, check that your deposit met the minimum qualifying amount. If everything looks correct, contact support with your account details and we will investigate right away.

Visit the App page on the HeyBets website and tap the download button to get the Android APK file. Because it is not on the Google Play Store, you will need to allow installation from unknown sources in your Android settings. The process takes about one minute. The app requires Android 5.0 or higher.

Currently the HeyBets app is available for Android only. iPhone users can access the full platform through the mobile browser at heybets.live. The mobile website is fully optimised for iOS and offers the same games and features as the Android app.

Make sure you have enabled "Install from unknown sources" or "Install unknown apps" in your Android settings — the exact label depends on your phone model. Also check that you have enough storage space. If the problem continues, try downloading the APK again from the App page as the file may not have downloaded completely. Contact support if you are still stuck.

When a new version is available, you will see an update notification inside the app. Tap it to download and install the latest version. Alternatively, visit the App page and download the newest APK manually. Always use the latest version for the best performance and security.

Yes. HeyBets uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your personal information is never sold to third parties. Read our full Privacy Policy for details on how we collect, store, and use your data.

Yes. HeyBets supports responsible gaming tools including daily, weekly, and monthly deposit limits. You can set these in your account settings at any time. Once a limit is set, it takes effect immediately and cannot be increased for 24 hours. Visit our Responsible Gaming page to learn more.

You can request a temporary cooling-off period or a full self-exclusion through your account settings or by contacting support. During a self-exclusion period, you will not be able to log in or place bets. We take responsible gaming seriously and will process all self-exclusion requests promptly. See our Responsible Gaming page for full details.

Change your password immediately from the account settings page. Then contact support right away so we can review your account activity and secure it. We recommend using a unique, strong password and never sharing your login details with anyone.