HeyBets Privacy Policy

1 Introduction

This Privacy Policy describes how HeyBets ("we", "us", "the platform") collects, uses, stores, and protects the personal data of users ("you", "player") who access heybets.live or use the HeyBets mobile application. We take your privacy seriously and are committed to handling your personal data with care, transparency, and respect.

By registering an account with HeyBets or using any of our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please do not use the HeyBets platform. You may contact our support team at any time with questions about this policy.

This policy applies to all personal data collected through heybets.live, the HeyBets app, customer support interactions, and any other channel through which you interact with HeyBets. It covers data collected from players based in Bangladesh and all other regions where HeyBets operates.

2 Data We Collect

HeyBets collects personal data in several ways — directly from you when you register or interact with the platform, automatically when you use our services, and from third parties where necessary for verification or fraud prevention purposes.

The following table summarises the categories of personal data HeyBets collects:

HeyBets does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or for responsible gaming purposes.

3 How We Use Your Data

HeyBets uses your personal data only for legitimate purposes directly related to operating the platform and providing you with a safe, fair, and enjoyable betting experience. We do not use your data for purposes beyond those listed below without first obtaining your consent or updating this Privacy Policy.

The specific purposes for which HeyBets uses your personal data are:

• To create and manage your HeyBets account, including verifying your identity during registration.
• To process deposits, withdrawals, and bet settlements accurately and securely.
• To detect and prevent fraud, money laundering, and other prohibited activity on the platform.
• To provide customer support and respond to your queries or complaints.
• To send you important account notifications, such as transaction confirmations and security alerts.
• To send promotional communications and bonus offers where you have opted in to receive them.
• To monitor your betting activity for responsible gaming purposes and intervene where necessary.
• To improve the HeyBets platform, fix bugs, and develop new features based on usage patterns.
• To comply with legal and regulatory obligations applicable to HeyBets.

4 Legal Basis for Processing

HeyBets processes your personal data on the following legal grounds:

• Contract performance — processing is necessary to provide the services you have signed up for, including account management, betting, and payment processing.
• Legal obligation — processing is required to comply with applicable laws, including anti-money laundering regulations and identity verification requirements.
• Legitimate interests — processing is necessary for HeyBets' legitimate business interests, such as fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights.
• Consent — for marketing communications and certain non-essential cookies, we rely on your explicit consent, which you can withdraw at any time.

5 Data Sharing and Third Parties

HeyBets does not sell, rent, or trade your personal data to third-party marketers or advertisers under any circumstances. However, we do share your data with carefully selected third parties where necessary to operate the platform and fulfil our legal obligations.

Categories of third parties with whom HeyBets may share your data include:

• Payment processors — bKash, Nagad, Rocket, and other payment service providers require your financial data to process transactions.
• Identity verification providers — third-party KYC services may process your identity documents to verify your age and identity.
• IT and hosting providers — our platform infrastructure partners who store and process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities — where required by law, we may disclose your data to relevant authorities.
• Fraud prevention services — third-party tools that help us detect and prevent fraudulent activity on the platform.

All third parties who process data on behalf of HeyBets are required to handle your data securely and in accordance with applicable data protection standards. They are not permitted to use your data for their own purposes beyond the specific service they provide to HeyBets.

6 Cookies and Tracking

HeyBets uses cookies and similar tracking technologies to improve your experience on the platform, keep you logged in, and understand how players use our services. A cookie is a small text file stored on your device when you visit heybets.live.

HeyBets uses the following types of cookies:

• Essential cookies — required for the platform to function. These cannot be disabled. They include session cookies that keep you logged in and security cookies that protect your account.
• Analytics cookies — help us understand how players navigate the platform so we can improve the user experience. These are only set with your consent.
• Preference cookies — remember your settings and preferences, such as language and display options, so you do not have to reset them each visit.

You can manage your cookie preferences through your browser settings. Disabling essential cookies may affect the functionality of the HeyBets platform. For analytics and preference cookies, you can withdraw consent at any time through your account settings or by contacting support.

7 Data Retention

HeyBets retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. The following retention periods apply:

• Account data and transaction records are retained for a minimum of five years after account closure, in line with anti-money laundering regulations.
• Identity verification documents are retained for the duration of your account and for five years after closure.
• Customer support communications are retained for two years from the date of the interaction.
• Technical and usage data collected via cookies and analytics is retained for up to 13 months.
• Marketing consent records are retained for as long as you remain opted in, plus one year after you unsubscribe.

When your data is no longer required, HeyBets will securely delete or anonymise it so it can no longer be linked to you as an individual.

8 Your Rights

As a HeyBets player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the HeyBets support team with your request. We will respond within a reasonable timeframe, typically within 30 days.

• Right of access — you can request a copy of the personal data HeyBets holds about you.
• Right to rectification — if any of your data is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure — in certain circumstances, you can request that HeyBets delete your personal data. Note that some data must be retained for legal compliance reasons.
• Right to restrict processing — you can ask HeyBets to limit how we use your data in certain situations.
• Right to data portability — you can request your data in a structured, machine-readable format.
• Right to withdraw consent — where processing is based on your consent, you can withdraw it at any time without affecting the lawfulness of prior processing.

9 Data Security

HeyBets takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage of sensitive data, including passwords and payment information.
• Strict internal access controls — only authorised HeyBets personnel can access player data, and only to the extent required for their role.
• Regular security audits and vulnerability assessments of the HeyBets platform.
• Two-factor authentication options available for player accounts.
• Continuous monitoring for suspicious activity and potential data breaches.

While HeyBets takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password for your HeyBets account and never share your login credentials with anyone.

10 Children's Privacy

HeyBets is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you are not permitted to register an account or use any HeyBets services.

If HeyBets discovers that personal data has been collected from a person under 18, we will immediately close the account, delete all associated data, and refund any deposits made, subject to verification. If you believe a minor has registered on HeyBets, please contact our support team immediately.

Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gambling platforms. HeyBets supports responsible gaming and takes underage gambling prevention seriously.

11 Changes to This Privacy Policy

HeyBets may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how we use your data, HeyBets will notify registered players via email or an in-platform notification before the changes take effect. We encourage you to review this Privacy Policy periodically to stay informed about how HeyBets protects your data.

Continued use of the HeyBets platform after any changes to this Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, please stop using the platform and contact support to close your account.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how HeyBets handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

• Live Chat: Available 24/7 via the Support page
• Email: [email protected]

For data rights requests specifically — such as access, correction, or deletion of your personal data — please include your registered email address and a clear description of your request when you contact us. We aim to respond to all data-related requests within 30 days.